Carnival Rehab

Tickets can be purchase at the following retail locations:

Please note that all store locations only accept cash as a method of payment.

• What is the difference between Patio Experience and Poolside Experience

  -Patio Experience allows you to go everywhere except poolside. Including: Cabana Patio, Noir and Rebel
  -Poolside Experience allows you to go poolside as well as the Patio Experience areas

• I purchased a booth where are my tickets?

  As the booth purchaser you will receive the main booth ticket plus the additional tickets for your booth as a pdf.

• My friends also purchased a booth can I move my booth next to them?

  No. Booths are automatically assigned.

• How will my booth number be assigned?

  Booths will be auto-assigned at the time of purchase based on the order they are confirmed.

• Where is my booth?

  Please refer to the floor plan image. Your booth number would be on your ticket

• It says my booth capacity is 15 people but I only received 5 tickets

  For the others in your group please purchase additional single tickets. These people can then meet you at your booth or enter with you through the bottle service line. Please make sure your tickets match your designated area

• I have a Cabana Poolside Booth how can I get my friends to meet me in that area?

  Any guests that would like to be poolside MUST purchase Poolside Experience tickets. This is a very limited area so please purchase in advance before they sell out

• Is gratuity included in my booth purchase

  NO. Please note for all booth packages gratuity will be automatically added when your bill is finalized. The alcohol amount is simply a minimum spend to receive the booth. This amount will act as a deposit or will be subtracted from your final bill amount

• There is a service charge & taxes with my purchase

  Yes there is a website service charge plus 13% taxes

• I have a group of 30 for a Cabana would that be an issue it says capacity is 25

  Yes. Booth capacity is for the safety of everyone!

• Where can I see bottle prices

  The bottle price list is given to us by the venue the week of the event. You can call them at 416-469-5655

• What if I want 3 bottles and they are less than the alcohol amount for my booth?

  You can add non-alcoholic drinks to make up the difference. Please remember there is a minimum spend for each booth

• I did not receive my tickets

  Many email providers have high blocking policies. Very often emails containing tickets get blocked, check your spam folder. PLEASE include your mobile device number as a backup to receive your tickets. Please make sure to type your email correctly. Use the Find My Tickets option in the menu. Otherwise if you still cannot locate them, please email tickets@dbandit.com and we can resend them to you

• Can I get in the pool?

  Yes of course with the right attire and the right tickets = swim wear + poolside tickets

• Can I upgrade my tickets?

  Yes once the item is available. To do so log into your account using the "tiny man" at the top right of the website. You MUST use the same email used to make the purchase. Your tickets will be in your account. From there you can ONLY do the upgrade on the full amount of individual transactions.

• Does the event happen if it rains?

  Yes. This is a rain or shine event. We can move the event indoors. As an annual event it has rained before. We have also stayed out in the rain and partied harder in the rain!

• What's the price at the door?

  More than it would be in advance!

• The ticket or booth I need is SOLD OUT, is there anyway I can get just one more?

  We are not in the practice of withholding tickets for future sales. Sold out means it is completely done, sorry

• I bought a booth that has patio experience tickets can I go poolside? And if not can I upgrade them to go poolside?

  No you cannot upgrade them. Any attempt to upgrade will virtually void your previous purchase and therefore you will not only lose the booth but you will also lose the difference in value of the booth. DO NOT DO THIS!